Shipping and Returns 2023

Shipping Your Order
  • will ship via UPS Ground same day (on in-stock items) if the order is received by 3 p.m EST. We do not ship on Saturday, Sunday or holidays. Please allow additional 24 to 48 hours for weekend orders. Our primary shipping location is in Sunrise, Florida USA 33351.
  • If we are out of stock, we will contact you via email with the expected ship date. If your order has multiple pieces, we will ship them and bill you only for the items we ship. As added convenience will you receive an email from our shipping system with tracking number(s) for each package. Whenever possible we will bundle together the items you order into a single package this helps eliminate stray packages. Please don't be concerned if your order arrives in separate shipments.
  • We utilize UPS Ground as our primary service provider for ground shipments. We work very hard to bring you the lowest rates possible but sometimes your outbound discount may be greater than what we have negotiated. We will accept your UPS account number and ship collect on your account.  Please note, we will validate the account number prior to shipping. If there's a problem with the account, we will contact you prior to shipment to resolve the issue.
    Certain items that we ship must be encased in a cardboard shipping box. To ensure that your product arrives intact we must assess a $10.00 per package shipping fee to the following : Foam Cooler Kits and Pulp Wine/Beer Shippers. This additional handling is necessary to be compliant with our Ground Carrier's shipping program. We will contact you once we receive your order to advise on the total fee and collect payment prior to shipment. You're welcome to email us to determine your total fee prior to shipment.
  • We do not ship to PO Boxes. We will use your account number for either UPS/FedEx Ground Service. Overnight services using your account number is prohibited.
  • Items that are too large for our standard ground carriers will ship via our nationwide truck carrier. Merchandise will be shipped on a pallet to your location. You will be responsible to dispose of pallet(s) after arrival of merchandise. We do not offer inside delivery with our common carrier services. All deliveries are left outside the commercial location or residence
  • Are you local business in South Florida?  If so, we offer free delivery to commercially zoned businesses with a minimum order of $300.00. We deliver daily into Dade and Broward and most parts of Palm Beach County. We deliver to Wellington, Royal Palm and Loxahatchee every other day. Please inquire when placing an order about these particular areas. Our trucks will not deliver to residential locations. A&M/SupplyOne company trucks and LTL drivers can only deliver to ground floor commercial locations. If you are located in a multi-story building we ask that you come down to the ground floor to meet our driver. Orders must be received by 4:00 pm for next business day local truck delivery. Re-delivery fee of $50.00 will be charged for 2nd delivery attempt via our local truck.

Free Shipping to businesses outside of Dade, Broward and Palm Beach Counties (minimums apply)

  • Free Shipping in the State of Florida to Commercial Businesses! Although we ship nationwide, we're a Florida based company. To show our appreciation to our fellow Floridians, we're proud to offer Free Shipping on orders over $1000.00 to commercially zoned locations in the State of Florida. Our Free Shipping program is simple. When your on-line order totals $1000 or more, you will be able to choose the Free Shipping option for Florida. Please click this choice and and finish the checkout process This free shipping program is only available to commercially zoned businesses in Florida. Please note that additional services, such inside delivery and the use of the drivers' lift gate is not covered under the free shipping program. In order to qualify for shipping in Florida, deliveries must be off loaded outside the commercial location at time of delivery. Ground floor deliveries only. We cannot use a passenger/freight elevator to move merchandise above the 1st floor.  If you need this special service, please contact customer service and they will be happy to quote you a rate.
  • Exception: Free Shipping is not available to the following counties in the State of Florida: Monroe, Taylor, Madison, Jefferson, Wakulla, Leon, Franklin, Gulf, Liberty, Gadsden, Calhoun, Jackson, Bay, Washington, Holmes, Walton, Okaloosa, Santa Rosa, Nassau and Escambia.
  • Residential Delivery via common carrier: Our Florida Free Shipping Program is not available to zoned residential addresses.Our normal shipping rates apply. When shipping to a residence, please provide us a good phone number so our the trucking terminal can call to make an appointment. Our contraced drivers will not 'off-load' or 'hand-off' merchandise. We will request that a lift gate that will move the merchandise from the floor of the truck down to street level. You will be required to dispose of the wooden pallet (they can be recycled or made into real nice furniture!)
  • Sales Tax: We will charge sales tax in the states of Florida. If you feel that your order should ship without sales tax, please submit to our credit department a signed copy of a current Flordia Department of Revenue Resale Certificate. In that State of Florida this form is commonly referred to as DR-13. These certificates should submitted prior to shipment of your order. 

UPS shipping times from Sunrise, FL


UPS Ground

FedEx Ground FedEx Ground

You may find the freight quoted on this site to be higher than expected.This may be due to the dimensional size of the product. A good example is our styrofoam coolers!  Again, the shipping cost for most items is based on the item's size, weight, shipping method and delivery address. We can offer very competitive rates through our national truck carriers. Please email [email protected] or call (954) 572-2500 ext:401 for a free shipping quote. Your lowest rate is one where the freight is delivered to a commercially zone business. You may recognize some of the world famous carriers that we use:

  • Drop Shipments: MRBOXonline will ship your goods with a blind 'ship from' packing slip. Our BOL will show our name as the shipping company.  No other promotional items will accompany your shipment. Your email address is private and will not be sold to anyone! We make our money by selling packaging material, not by selling private information.
  • Shipments to Military Bases: MRBOXonline will ship to all APO, FPO and Puerto Rico via UPS. Larger items will ship via common carrier.
  • Curbside Pick up from our warehouse: We have a small pick up minimum of $150.00. Our pick-up service is available from 9:00 a.m. to 11:45 pm and 12:30-3:30 PM Monday-Friday. 
  • Click here to track your order via Averitt Express or Estes


Our warehouse is located at 5201 Nob Hill Road, Sunrise, Florida USA 33351. We can be reached at 954-572-2500 or 800-231-8806 Monday-Friday
9:00 a.m. to 11.45 pm and 12:30-3:30 PM. Fax: 954-572-8902. Email: [email protected]

No Annoying Magazines: We will not inundate you with oversized catalogs packed with unnecessary items and ideological ideas. You can reach us through our website or by calling our office 954-572-2500. 

Free Gifts: When you reach a particular dollar volume, you have an opportunity to pick one of our unselfish free gifts. Spread the joy!


Our Returns Policy:

Billing/Returns/Cancellation questions? Please contact Joyce at 954-572-2500 ext:406 or email: [email protected]

  • You may return items sold by within 5 days of pickup/delivery. Credit will be issued based on the saleability of the item being returned. You will be required to pay all shipping to our facility.
  • You will pay the shipping charges to return items that were ordered in error.
  • We will pay the return shipping cost if the return is a result of our error. In order to receive proper credit please contact Joyce:954-572-2500 ext:406 or email: [email protected].

Note: Customers will be responsible for shipping charges on cancelled orders.

Limitation of Liability: Customer agrees that vendor will not be liable for lost profits, loss of use, or consequential  damages of any nature whatsoever. Customer will defend, indemnify and hold harmless vendor against any and all claims, demands, liabilities arising out of or in connection with the design, manufacture, possession or operation of the merchandise being sold hereunder. In the event of any defect in goods or workmanship through fault of vendor or it agents, vendor will, at its option, repair or replace the defective good(s) as customers' sole and exclusive remedy.

Warranties: Except as specifically provided above, vendor makes no express or implied warranties, including, but not limited to implied warranties or merchantability and fitness for a particular purpose.

Foam Coolers: Due to the properties of this product, we cannot accept returns.. All sales are final.

PricesMrBoxOnline strives to maintain prices at the lowest level. Occasionally, prices changes are subject to change without notice

Toilet Tissue:Due to the properties of this product, we cannot accept returns.. All sales are final.